Help & service
Open and follow a support request
Send a question, track replies and reopen a resolved request.
Select the company
Requests are shared with people who can access the company currently selected. Check that company before creating your request.
Send useful details
Open Help & support. Add a short subject, topic, priority, what happened and what you expected. Urgent is appropriate when essential work is blocked.
Follow the conversation
Open a request to read the support team’s replies and send more information. When there is a reply you also get an email notice that links to the request; the email never contains the conversation. Reply inside LedgerHub — replies to that email are not added to your request.
After a request is resolved
Send a reply if the issue remains. This reopens a resolved request for the support team. A closed request cannot be reopened — open a new one and mention its LH number. A request never grants support access to your books.
Keep sensitive material in Documents
Do not paste passwords, verification codes, full account numbers or tax identifiers into a request. Support requests do not take attachments; share financial files through the company’s Documents workflow and mention the document in your request.
Need more help?
Open a support request or email info@iandsaccountingsvcs.com. Never share passwords or sign-in codes.